#DMRC

DELHI METRO EXTENDS REAL-TIME CAR OCCUPANCY STATUS DISPLAY TO PINK LINE Building on the successful implementation of real-time car occupancy information on the Magenta Line, the Delhi Metro Rail Corporation (DMRC) has now extended the display of coach-wise occupancy status of arriving trains to stations of the Pink Line (i.e, Line-7 from Majlis Park – Shiv Vihar/Maujpur- Babarpur (Circular Line)). The Passenger Information Display System (PIDS) on Magenta Line (i.e Line-8 from Botanical Garden to Janakpuri West) platforms has been showing real-time occupancy levels of individual coaches since 2022. The system has helped passengers make informed boarding decisions and has contributed to better distribution of passenger load across coaches. Encouraged by the positive response, DMRC has now operationalised the same feature on the Pink Line. The system uses load sensors fitted in the coaches to measure the current weight of each coach and compare it with the empty weight. Based on this data, the approximate passenger load percentage of each coach (displayed as C1, C2, C3, C4, C5 and C6) is calculated and shown on the platform PIDS screens shortly before the train arrives. Implementing data interlinking on Line 7 was challenging, as it is a circular line The real-time car occupancy display offers following advantages to passengers: Informed boarding decisions: Passengers can identify less crowded coaches in advance and move towards them on the platform, reducing the need to stand in densely packed coaches. Better distribution of passenger load: Encourages more balanced occupancy across coaches, improving overall comfort and reducing local overcrowding. Enhanced travel experience during peak hours: Particularly useful during morning and evening rush i.e peak hour rush, when certain coaches tend to fill up faster than others. Improved safety and efficiency: More even weight distribution across the train contributes to smoother operations and better utilisation of available capacity. Time-saving and reduced stress: Commuters no longer need to guess or walk the full length of the platform after the train has arrived to find space. DMRC remains committed to continuously upgrading passenger information systems and introducing technology-driven solutions that make metro travel more convenient, comfortable and efficient. The extension of this feature to the Pink Line marks another step in providing a uniform, passenger-centric experience across major corridors of the network.

@OfficialDMRC Dear Sir/Ma'am, My metro card is not working and visited Chhatarpur Metro station & Patel Nagar Metro station continuously since last 10days for replacement of card but they are just playing volleyball with me. Kindly help us to change my metro card.

@OfficialDMRC Thanks for your reply, you can check with patel nagar metro station, Chhattarpur metro station and Qutab Merto station, I need new card but not available with above mentioned Metro station.

Hi, thanks for reaching out. National Common Mobility Card (NCMC) is an initiative of Government of India, to have a common mobility card across various transit systems in India. NCMC will enhance passenger convenience as they will not need to carry/purchase multiple cards for different transit networks. All banks NCMC cards are accepted in DMRC network. Also, Virtual Smart Card is a service introduced by DMRC under the Digital India initiative, which allows passengers the freedom to use smart card facilities through digital means. This facility can be availed at Rs.1/- only via the official ‘Delhi Metro Sarthi’ app. 10% to 20% discount applicable on DMRC Smart Cards is also available on NCMC and Virtual Smart Cards. New DMRC smart cards shall not be issued. In case of URC, passengers may avail URC balance amount in Virtual Smart Card or in another smart card available with them

DMRC की ‘साहस’ पहल के तहत महिला कर्मचारियों ने सीखा आत्मरक्षा का हुनर, ताकि वे हर परिस्थिति का सामना आत्मविश्वास और हिम्मत से कर सकें। @spuwac_dp #DelhiMetro

नमस्कार, संपर्क करने के लिए धन्यवाद। नेशनल कॉमन मोबिलिटी कार्ड (NCMC), भारत सरकार की एक पहल है, जिसका उद्देश्य देश की विभिन्न परिवहन सेवाओं में एक ही मोबिलिटी कार्ड का उपयोग सुनिश्चित करना है। इससे यात्रियों को अलग-अलग परिवहन नेटवर्क के लिए कई कार्ड रखने या खरीदने की आवश्यकता नहीं होगी और उनकी यात्रा अधिक सुविधाजनक होगी। साथ ही, सभी बैंकों द्वारा जारी NCMC कार्ड DMRC के मेट्रो नेटवर्क में स्वीकार किए जाते हैं। इसके अतिरिक्त, डिजिटल इंडिया पहल के तहत DMRC द्वारा वर्चुअल स्मार्ट कार्ड की सुविधा शुरू की गई है। इसके माध्यम से यात्री डिजिटल रूप से स्मार्ट कार्ड की सुविधाओं का लाभ उठा सकते हैं। यह सुविधा आधिकारिक ‘दिल्ली मेट्रो सारथी’ ऐप के माध्यम से केवल ₹1 में प्राप्त की जा सकती है। DMRC स्मार्ट कार्ड पर मिलने वाली 10% से 20% तक की छूट NCMC और वर्चुअल स्मार्ट कार्ड पर भी लागू है। DMRC द्वारा अब नए स्मार्ट कार्ड जारी नहीं किए जाएंगे। हालाँकि, पहले से जारी स्मार्ट कार्ड पहले की तरह काम करते रहेंगे। इसके अतिरिक्त, दिल्ली मेट्रो से संबंधित किसी भी सुझाव या शिकायत के लिए यात्री हमारी डिजिटल फीडबैक बुक पर अपनी शिकायत दर्ज कर सकते हैं। इसके अलावा, यात्री ग्राहक सेवा केंद्रों पर उपलब्ध QR कोड को स्कैन करके भी अपनी शिकायत दर्ज कर सकते हैं। यह लिंक DMRC की आधिकारिक वेबसाइट के होमपेज पर भी उपलब्ध है।

Hi, Any inconvenience is regretted. As per DMRC records, the refund of amount Rs.108 in reference to order-id:27800603418 with QrId:2604945863457337253,2604945863457337254 has been initiated and same will be refunded within 5-7 working days. Please check your source bank account statement and in case of an issue, you may reach us at

To facilitate the movement of spectators attending “#AuraIndiaTour 2026” concert by renowned artiste #DiljitDosanjh at Jawaharlal Nehru Stadium Friday, #Delhi #Metro Rail Corporation (DMRC) has made special operational arrangements, including the extension of services beyond normal operating hours on all lines (except #Airport Express Line and Rapid Metro, #Gurgaon). Know more 🔗 Read the full story on the TOI App 👉

Very disappointing experience with @OfficialDMRC and @Paytm. I recharged my Delhi Metro card with ₹500 through Paytm on 15 Oct 2026, but the amount was not credited. I then approached metro customer service and recharged another ₹200, which worked initially. However, my card

@OfficialDMRC @Paytm

@Rashid311056 Hi, Any inconvenience is regretted. As per DMRC Records, the topup of Rs. 500/-, dated 2026-10-15 14:24:54 is pending at AVM in reference to Merchant reference no. 285824749. You need to visit AVM with Card No. 614769287. No Traces found on AVM for Card No. 614769287

Travel throughout #DMRC hassle-free with Paytm metro QR ticket. No extra charges, just convenience! Book tickets across all Delhi metro stations on Paytm: #PaytmKaro❤️

DELHI METRO RAIL CORPORATION WINS PRESTIGIOUS 'AWARD OF EXCELLENCE' AT THE 19TH URBAN MOBILITY INDIA CONFERENCE AND EXPO The Delhi Metro Rail Corporation (DMRC) was today bestowed with the prestigious 'Award of Excellence' in the 'Excellence in Innovation and Smart Mobility Solutions' category at the 19th Urban Mobility India Conference and Expo which concluded at Bhubaneswar tonight. DMRC's Managing Director Dr. Vikas Kumar received the award from the Union Minister for Housing and Urban Affairs, Government of India Sh. Manohar Lal in the presence of the Minister for Housing and Urban Development, Government of Odisha, Dr. Krushna Chandra Mahapatra, the Secretary, Department of Urban Development, Ministry of Housing and Urban Affairs (Government of India), Sh. Satendra Singh and the Additional Chief Secretary, Ministry of Urban Development, Government of Odisha, Smt. Usha Padhee. The two day conference cum expo attracted urban mobility experts and professionals from all over the world and deliberated on a range of issues pertaining to the sustainable growth and development of this sector. DMRC has worked extensively on innovative smart mobility solutions in the recent years by taking a number of initiatives in areas such as digital ticketing, use of artificial intelligence in predictive maintenance, customer response etc. @UMIConfExpo

आज शाम करीब 6:15 बजे नेहरू प्लेस मेट्रो स्टेशन पर ड्यूटी पर तैनात 1 स्टार CISF जवान ने थोड़े बड़े आकार की रूम लाइट लेकर मुझे प्रवेश नहीं दिया, जिससे मेरी ट्रेन छूट गई। CISF से अनुरोध है कि मामले की जांच कर उचित कार्रवाई की जाए। @CISFHQrs @OfficialDMRC @AmitShah @DefenceMinIndia

@sanjayy90603029 नमस्कार, CISF के कर्मचारियों के अनुसार, सामान का आकार DMRC द्वारा निर्धारित मानकों से अधिक था। इसलिए, CISF द्वारा यात्री को उस सामान के साथ जाने की अनुमति नहीं दी गई।

Dear @OfficialDMRC : Your customer service says there is a severe tech issue today so the app and some smart cards not working. Booked a ticket via WA but wanted to cancel and that option is not available via WA. How does one cancel the ticket then?

@OfficialDMRC @anirbanroy I have generated/booked through WhatsApp application chatbot ticket because some medical issues not travel and use this ticket and we have raised complaint against ticket refund amount of ₹21 Same as raise complaint through portal kindly help for refund my amount. Find attachmnt

Hi, Any inconvenience is regretted. Unused Mobile QR tickets are eligible for refund only within 60 minutes from time of issuance (except AEL). Such information is also available on DMRC website Please share complaint reference number/email id to trace your complaint.

DMRC follows something similar with commercial real estate. Several major metro stations have malls, a couple have hotels. But the 'full play' with residential real-estate may not work in Delhi as the city isn't as land starved as HK. DLF couldn't make the Gurugram Metro viable.

@kushanmitra For anyone interested in how to build a good metro which is not just efficient but profitable too please check money train on Hong Kong metro

@kshitij_6955 Hi, Any inconvenience is regretted. As per DMRC records, the top up of Rs. 1250/-, dated 2026-10-21 15:42:23 was successfully performed on Card No. 42800805 at PALAM on 2026-10-23 11:36:34 in reference of Merchant Reference ID 286257119

Delhi Metro record! DMRC Aqua Line creates history with 1.05 lakh riders in a day. Was anything special that day?

After Magenta Line, Delhi Metro extends real-time coach occupancy display to Pink Line: How it helps passengers #delhimetro #delhinews #dmrc #delhimetrorailcorporation #delhimetropinkline @ANISHMONDAL1

@OfficialDMRC are you not issuing metro smart cards other than those of Airtel Payments Bank? At the Noida Sector 34 metro station this is what I was. They start by asking the mobile number!! Even your customer care executive directs me to them...unless challenged.

Hi, thanks for reaching out. National Common Mobility Card (NCMC) is an initiative of Government of India, to have a common mobility card across various transit systems in India. NCMC will enhance passenger convenience as they will not need to carry/purchase multiple cards for different transit networks. All banks NCMC cards are accepted in DMRC network. Also, Virtual Smart Card is a service introduced by DMRC under the Digital India initiative, which allows passengers the freedom to use smart card facilities through digital means. This facility can be availed at Rs.1/- only via the official ‘Delhi Metro Sarthi’ app. 10% to 20% discount applicable on DMRC Smart Cards is also available on NCMC and Virtual Smart Cards. New DMRC smart cards shall not be issued. However, the cards already in circulation shall continue working. For any feedback/complaint related to Delhi Metro, passengers may write to us at Digital Feedback Book:

JUST NOW: Run-DMC Rapper DMC Reportedly Involved in Los Angeles Crash An SUV and a garbage truck collided on S Hoover Street in Los Angeles, with a witness reporting that Darryl “DMC” McDaniels was at the scene. No serious injuries were apparent, and the rapper's involvement has not been officially confirmed. 📍 South Los Angeles

प्रदर्शन से पहले आज रात 9 बजे से 57 मेट्रो स्टेशन बंद... छावनी बनी दिल्ली दिल्ली मेट्रो के स्टेशन बंद करने पर SC में सुनवाई, 'आम जनता की आवाजाही ठप ना हो, क्या प्रदर्शन के लिए बड़ी जगह दी जा सकती है...'-SC #DelhiMetro #DMRC #Delhi | @sanjoomewati | @SumitDefence

DELHI METRO TO EXTEND TRAIN SERVICES ON 30TH OCTOBER 2026 To facilitate the movement of spectators attending the "Aura India Tour 2026" concert by renowned artist Diljit Dosanjh at Jawaharlal Nehru Stadium on 30th October 2026, the Delhi Metro Rail Corporation (DMRC) has made special operational arrangements, including the extension of Metro train services beyond normal operating hours on all Metro Lines (except the Airport Express Line & Rapid Metro, Gurugram). DMRC has planned to extend Metro train services on all Lines (except the Airport Express Line) up to 00:00 hrs (midnight) on the day of the concert i.e, 30th October 2026. Additional train trips will be operated across the network to facilitate the smooth dispersal of spectators after the event. Standby trains will also be kept ready for deployment, if required, to cater to any unforeseen surge in passenger traffic. In addition, the timings for QR ticket purchase on DMRC mobile App (Delhi Metro Sarthi) shall also be increased by an hour owing to extended service timings on the day. To ensure smooth entry and dispersal of spectators, DMRC has made special arrangements at JLN Stadium Metro Station and other important interchange stations. Additional DMRC staff, customer service personnel and Customer Facilitation Agents (CFAs) shall be deployed to guide commuters and regulate passenger movement. Further strengthening passenger convenience and safety measures, additional security personnel will be deployed at JLN Stadium Metro Station. Door Frame Metal Detectors (DFMDs) and enhanced security screening arrangements will be put in place to facilitate orderly passenger movement while ensuring adherence to security protocols. The concert is expected to attract a large gathering of approximately 70,000 spectators, many of whom are likely to use Delhi Metro services for travelling to and from the venue. The JLN Stadium Metro Station on the Violet Line (Kashmere Gate - Raja Nahar Singh corridor) is the nearest Metro station to the venue. DMRC encourages spectators to use Delhi Metro services for a convenient, safe and environment friendly travel experience while attending the concert while reducing dependence on private vehicles.

The Delhi Metro Rail Corporation (DMRC) has extended its real-time coach occupancy display system to the Pink Line, allowing commuters to check crowd levels in individual coaches before boarding a train. #DelhiMetro #DMRC #PinkLine #DelhiMetroUpdate #MetroTravel #RealTimeUpdates #CoachOccupancy #SmartCommute #DelhiCommuters #PublicTransport #UrbanMobility #DelhiNews