We are aware of an issue impacting store admins. We are investigating this issue and are working to resolve it. You can find the most up-to-date information about the issue on our status page at and we will share more updates as soon as possible. Thank you for your patience.
We are aware that some merchants may have experienced an issue impacting store admins, which has now been resolved. If you are still experiencing any issues, please contact our 24/7 live Support team at Thank you for your understanding and patience.
We're aware of an issue affecting store admins. Our team is investigating, and we're working to resolve this as quickly as possible.
For the latest updates, please visit and log in using your shop account.
We apologize for any disruption and appreciate your understanding.
We are aware of an issue with calls and chats not connecting to our Support team. We are investigating this issue and are working to resolve it. You can find the most up-to-date information about the issue on our status page at and we will share more updates as soon as possible. Thank you for your patience.
@PrestwichMckay Thanks for reaching out - we’ll look into this for you. Please share your store link in the thread along with a support ticket number if you have one open. Otherwise you can DM the information to us.
Thank you for your DM response. I can confirm that your ticket is with the correct team, and that they will respond directly to your open ticket. For any other inquiries, you can reach our Support team via our 24/7 Help Center here:
@jessguo27 Thanks for reaching out - we’ll look into this for you, using that ticket number as a reference.
We take action based on a range of signals to protect the trust of merchants and their buyers. For more on how we make these decisions and steps you can take:
Thank you for your response. I can confirm that your ticket is with the correct team, and they have sent a follow up email to help. If you have trouble locating that email let us know and we can provide the reference by DM.
We are aware of an issue impacting some storefronts and checkouts. We're investigating and are seeing recovery now. You can find the most up-to-date information about the issue on our status page at and we’ll will share more updates as soon as possible. Thank you for your patience.
We are aware that some merchants may have experienced storefront and checkout error messages, which have now been resolved. If you are still experiencing any issues, please contact our 24/7 live Support team at Thank you for your understanding and patience.
We are aware of an issue impacting some storefronts and checkouts. We're investigating and are seeing recovery now. You can find the most up-to-date information about the issue on our status page at and we’ll will share more updates as soon as possible. Thank you for your patience.
We are aware that some merchants may have experienced storefront and checkout error messages, which has now been resolved. If you are still experiencing any issues, please contact our 24/7 live Support team at Thank you for your understanding and patience.
We are aware that some merchants may have experienced storefront and checkout error messages, which has now been resolved. If you are still experiencing any issues, please contact our 24/7 live Support team at Thank you for your understanding and patience.
We are aware of an issue impacting some storefronts and checkouts. We're investigating and are seeing recovery now. You can find the most up-to-date information about the issue on our status page at and we’ll will share more updates as soon as possible. Thank you for your patience.
We are aware that some merchants may have experienced storefront and checkout error messages, which has now been resolved. If you are still experiencing any issues, please contact our 24/7 live Support team at Thank you for your understanding and patience.
We are aware of an issue impacting some storefronts and checkouts. We're investigating and are seeing recovery now. You can find the most up-to-date information about the issue on our status page at and we’ll will share more updates as soon as possible. Thank you for your patience.
We are aware that some merchants may have experienced storefront and checkout error messages, which has now been resolved. If you are still experiencing any issues, please contact our 24/7 live Support team at Thank you for your understanding and patience.
We are aware that some merchants may have experienced issues related to storefront and admin access, which has now been resolved. If you are still experiencing any issues, please contact our 24/7 live Support team at Thank you for your understanding and patience.
We are aware of an issue impacting storefront and admin access. We are investigating this issue and are working to resolve it. You can find the most up-to-date information about the issue on our status page at and we will share more updates as soon as possible. Thank you for your patience.
We’re aware of an issue impacting admins, checkouts, and storefronts. We are investigating and are working to resolve it. You can find the most up-to-date information about the issue on our status page at
We've identified the problem and are seeing recovery from our mitigation efforts. We will continue to monitor and provide updates on our status page. Thank you for your patience.
Let me guide you to our Support team. Please follow the steps below:
1. Visit our Help Center.
2. On the right-hand panel in the typing field at the bottom, type your inquiry.
3. If you have a store, click "Select a store to get personalized answers" and log in to your account. If you don't have a store or wish to continue with our general support, skip this step.
4. Type your inquiry in the text box at the bottom.
5. Click on the prompt that's closest to your inquiry. If the prompts are irrelevant, type "Get me to support".
6. If you've already logged into your account at Step 3, you'll be connected to our Support team directly. Please follow the prompt to prepare a screenshot or relevant information while you wait in the queue. One of the Support Advisors will be with you soon.
If you didn't log into your account at Step 3, please follow the prompt and click "Select a store" to log into your account of the account in question.
If you can't access your account, click "I can't access my account". Follow the prompts to receive Account Support.
If you don't have a store, click "I don't have a store". You will need to create a store to receive live support.
If you want to report a merchant, please go to and file a claim.
We haven't heard from you. If you're still unable to reach support, let's move this to a DM. Please send us a message with more information so that we can continue to assist you while keeping your account information secure.
We're aware of an issue impacting access to the Shopify Admin. We are investigating and are working to resolve it. You can find the most up-to-date information about the issue on our status page at and we will share more updates as soon as possible. Thank you for your patience.
