Impel✓

Every dealership in the Pasch Group research hit the same wall when AI arrived: fear. None of them let anyone go to add AI. What worked was answering the compensation question in writing before launch, including full commission credit when AI sets the appointment. Teams that embraced it took on more leads and had better conversations. Read about it in the report by Glenn Pasch, commissioned by Impel: #AutomotiveAI #DealershipLeadership #ChangeManagement

A customer who bought from you last year shouldn't get the same message as a cold internet lead. With FordDirect's data, your AI welcomes repeat buyers back by naming their vehicle, then adapts to why they're here. Your team sees a Known Customer badge on the lead, too. Loyalty, acknowledged. See How It Works:

Tomorrow on Car Dealership Guy’s Industry Spotlight: Jay Healey, CMO at Healey Brothers Automotive Group, on what happens when AI works alongside the team instead of off to the side. 10 stores. 750+ employees. Almost 50 years of family ownership. One big idea: AI should give your people more time with customers. Jay joins Sam D’Arc to talk about: - The handoff that keeps shoppers from starting over - How AI agents won back service customers nobody had time to call - Why his BDC team got raises Tune in tomorrow when the episode drops.

Behind every Impel customer is a team of specialists who help them get more from AI, from implementation onward. That support helped put Impel on Inc.’s 2026 #PowerPartner list. Read the Announcement: #PowerPartner #AutomotiveAI

A shopper asks about one exact truck: a 2025 Bronco Badlands in Eruption Green with the Sasquatch Package. Impel AI answers with empathy and specifics. The exact combo is on its way, here’s the expected arrival and total price, here’s a personalized page with a video walkaround and the window sticker, and here’s a time to come see it. The part we’re proudest of is how much of it you control. Your audiences. Your lead sources. Your follow-up cadences. Your policies, in the AI Knowledge Bank. Powerful out of the box. Entirely yours to command. Meet Your AI Agents: #AutomotiveRetail #CarDealerships #AutomotiveAI

Same AI. Same system. One store lifted contact rate 19%. Its sister stores saw a 3% improvement. The difference was the playbook. The 19% store rebuilt its workflows, handoffs, and roles around AI from day one. Impel commissioned Glenn Pasch of Pasch Group to ask dealership leaders running Impel AI what the winners do. Who owns the text. Who owns the phone. How to hand off without a cold restart. Why every successful rollout had a named champion. Get the report: #AutomotiveAI #AutomotiveRetail #DealerOperations

Customer: "I need to schedule an oil change for my Escape." Voice AI: "Happy to help, Amanda. Your 2022 Escape is due for its 60,000-mile service. I have Thursday at 9 AM, Thursday at 2 PM, or Friday at 10 AM. Which works?" Customer: "Thursday morning." Voice AI: "Done. Thursday at 9 AM. I'll text you a confirmation now." Recognized Amanda from the DMS. Knew the service interval based on her VIN. Booked it live. Sent the confirmation. That's the bar. Your Phones Are About to Get a Lot Smarter → #ImpelAI #AutomotiveAI #VoiceAI

Trust is earned, one dealership at a time. Inc. named Impel a 2026 #PowerPartner, an honor that recognizes B2B companies for their impact on the businesses they serve. To the dealers and OEMs who trust us with their customers every day: thank you for holding us to the standard that earned this. Read the Announcement: #PowerPartner #AutomotiveAI

Thousands of nominations. One Auto Dealership Solution of the Year. 🏆 We’re proud to share that Impel Sales AI won at the 2026 AutoTech Breakthrough Awards. Dealers don’t need another tool that just replies. They need AI that follows through: working every lead, adapting to every shopper, and booking appointments their teams can close. That’s what Sales AI was built to do, and it’s why dealers using it are booking 31% more showroom appointments. Congrats to our team, and thank you to every dealer partner who helped make this happen. #AutomotiveAI #SalesAI #AutoTechBreakthrough

No market tailwind. No market bump. Just 6.6x the appointments. In September 2026, dealers on Impel Sales AI set 6.6x more appointments than a control group. The difference was faster replies and follow-up that doesn't quit. In a flat market, that's the whole game. The dealers who work every lead win the month. #AutomotiveRetail #AutomotiveAI

Every missed call at your store has a price tag. A repair order that never gets booked. A customer who never hears back. One call feels like nothing. A month of them adds up to a number you may be surprised to see. So we built the math for you: #AutomotiveAI #FixedOps #DealerLife

Auto Dealership Solution of the Year. 🏆 Impel Sales AI just took home the title at the 2026 AutoTech Breakthrough Awards, chosen from thousands of nominations worldwide. Sales AI works every lead the moment it lands, reads intent in real time, and books the showroom appointment. When a shopper’s ready for a person, your rep steps in with the full story. The dealers who held us to a higher standard, and the team that met it. This one’s yours. #AutomotiveAI #SalesAI #AutoTechBreakthrough

The customer who stopped coming in spends more than the one who never left. Across GM rooftops running Impel Service AI, a recovered customer's repair order averaged $900. The overall average was $587. One dollar in five of service revenue came from someone who had lapsed or already declined the work. That's revenue that usually gets written off. Service AI is turnkey and iMR approved for co-op reimbursement through GM's Dealer Digital Solutions program. (GM dealer results, January through August 2026.) See the Program #AutomotiveAI #ServiceAI #FixedOps

There's a question that tells you everything about a voice solution: Does it know the customer before it picks up? Most don't. They start from zero. "What's your name? What vehicle? How can I help?" Impel Voice AI pulls name, vehicle, and call history live from the DMS the moment the phone rings. Called yesterday about a dashboard light? It remembers. Context isn't a feature. That's the whole point. Uplevel Your Phones: #ImpelAI #VoiceAI #DealershipAI

The Labor Day bump never showed up. September 2026 vehicle sales landed at a 16.0M annual pace. Forecasters expected 16.3M, per TD Economics. Gas is up. Real wages are down. Financing costs are sticky. The market isn't coming to save you. Your follow-up might. Flat sales, larger stakes: work every lead or lose the month. #AutomotiveRetail #DealerSuccess

Here's a question most service departments have never answered: How much revenue are you losing to unanswered calls every month? Not a guess. An actual number. We built a calculator that does it in 30 seconds. Plug in your daily call volume. It does the math. The number might surprise you. Or it might confirm what you already suspected. Calculate Your Opportunity: #ImpelAI #VoiceAI #FixedOps

Sunday morning. A guy who bought a CX-50 three days earlier is standing at a gas pump that won't pump. He texts the dealership asking for step-by-step help refueling his new car. He wasn't a lead. He wasn't a service ticket. He was already sold, and nobody would have blamed the store for missing that text on a Sunday. The dealer, through the power of Impel AI, walked him through it. Fuel door, cap, nozzle, and what to do if the pump still doesn't turn on. That's the difference between closing a sale and keeping a customer. That one's on our new Conversation Examples resource page. So are plenty more: #AutomotiveAI #DealerMarketing

In a dealership, the job has always been learned by doing, through the low-value tasks a rookie grinds through to become an operator. So if AI handles those tasks, how does the next rookie become a pro? It's the honest question under every AI conversation in a dealership, and the answer isn't a foregone conclusion. The same AI that can erase the apprenticeship can just as easily teach it. Michael Quigley's, latest on how AI can raise the floor without sawing off the rung: #AutomotiveAI #DealershipLeadership #FutureOfRetail

Your team went home at six. The shopper started looking at nine. Across GM rooftops running Impel Sales AI, 44% of the appointments the AI set were booked after hours. And 35% of every lead it engaged, it engaged after close. Those aren't leads your team missed. They're leads nobody was there for. Sales AI is turnkey and iMR approved for co-op reimbursement through GM's Dealer Digital Solutions program. (GM dealer results, January through August 2026.) See the Program #AutomotiveAI #SalesAI #DealerDigitalSolutions

Impel Voice AI just got a major upgrade. Every inbound service call answered live. Appointments booked on the spot. Routine questions handled from your AI Knowledge Bank. Calls that drop mid-booking? Finished over text. And here's the part that changes everything: the AI pulls the caller's name, vehicle, and history from the DMS before it picks up. No "who am I speaking with?" No starting over. Context, not a script. Rethink Your Phones: #ImpelAI #AutomotiveAI #VoiceAI