#sharedservices

Three help desk calls. All answered fast. All closed inside SLA. All green. The user still lost a working day. Ep 35: how to make every green SLA mean a good customer outcome, starting with one service. #IGX360 #SharedServices

📘 Read insights from senior leaders in higher education on how to adopt shared services in this white paper: #HigherEducation #SharedServices #DigitalTransformation

50% of GBS organisations plan to grow their footprint (Deloitte GBS Survey 2025). More services will change hands. Episode 34: how to carry process knowledge, controls and exceptions through cutover. Listen here: #IGX360 #SharedServices

An automation that halves processing time in London gets rebuilt from scratch for Tokyo. Episode 36: how one common process foundation lets a proven automation run in every service and client. #IGX360 #SharedServices #Automation