#ServiceDesign

Your customers don't experience Marketing → Sales → Product → Support. They experience one company. When departments work in silos, the journey breaks even when each team does its job well. #JourneyMapping #ServiceDesign #UXStrategy

The understanding of service design is changing and it needs to! For a more systemic perspective on #servicedesign check out our new paper on service ecosystem design in the Journal of Service Research available open access: @KaisaKH @WetterEdman

Behind every great conference are the partners who make it happen 💚 We caught up with Becky and Patrick from Harmonic Design about their #SDGC26 experience. Want to partner with us next year? Get in touch ✨ #ServiceDesign

UX is dead. Or is it? 🤔 With AI & mature design systems, some think UX is obsolete—but they’re missing the big picture. UX isn’t about isolated moments; it’s about the full journey. Read more: #UXDesign #JourneyMapping #ServiceDesign

Great infographic on Service Design Principles #servicedesign #UserExperience #CustomerExperience #design #designthinking #humancentereddesign #HCD #ux #CX

Three days of ideas, conversations and new connections 💚 Thank you for being part of #SDGC26 and going Beyond Boundaries with us. What’s one idea you’re taking home? ✨ #ServiceDesign

#DiagramoftheDay: The Stages of the #CustomerJourney #ServiceDesign

User experience is focused on what the end user encounters, whereas #servicedesign is focused on how that user experience is internally created #UX

Tonight: the #SDGC26 Exclusive Opening Event at Fraport, Frankfurt Airport. ✈️ Registered SDN members, see you there! Not a member yet? Explore membership: #SDGC26 #ServiceDesign #Fraport

Thank you for being part of the Service Design Global Conference 2026. The SDGC26 photo collection is available here: October 28th: October 29th: October 30th: #SDGC26 #ServiceDesign #BeyondBoundaries

💯New Service Design Roles💼 Today, we found 6 #servicedesign jobs. 📌Explore more at #ServiceDesignJobs #CareerGrowth #GetHired #SDJ

Twitter hive mind. Are there any examples where policy intent has actually changed as a result of taking a UCD approach? Asking for me. #ucd #servicedesign

If you could describe your SDN Membership experience in just ONE word, what would it be? 💚 Not a member yet? Join the Service Design Network and enjoy 20% off membership with your SDGC26 ticket using code SDNM20. #SDGC26 #SDNMembership #ServiceDesign

Apparently my idea of a casual evening is turning complex labour market challenges into something that might actually make sense. What could possibly go wrong? 🤭 #LabourMarket #ServiceDesign #FutureOfWork #DataDriven

Design Thinking: 7 reasons why your Leadership team should embrace it > #ux #designthinking #servicedesign

Patients don't experience the NHS as an org chart but as one journey. Every broken handoff becomes their job: retelling their story, chasing referrals. Service design can't remove complexity. It can stop handing it to patients. #ServiceDesign #NHS

1,000 participants from countries around the world, joining us onsite in Wiesbaden and online! 💚 So happy to see the global service design community connecting, sharing ideas and learning together at #SDGC26. What’s been your highlight so far? #ServiceDesign #BeyondBoundaries

Asking the right questions to frame the problem: 1. Why are we doing this work? 2. Who are our users? 3. What outcome will users get from this service? 4. What outcome are we looking for? 5. What are our key metrics? #servicedesign #ux #blogpost

💼 Fresh Service Design Jobs Alert! 💯 6 new #ServiceDesign opportunities have just landed. 🚀 Your next role could be one click away. 📌 Explore the latest openings: #ServiceDesignJobs #Hiring #CareerGrowth #DesignCommunity #GetHired #SDJ

What an unforgettable #SDGC26! 💙✨ Thank you to our incredible speakers, partners, volunteers, and global participants, both onsite in Wiesbaden and online across @wdc_2026. You proved what happens when we move Beyond Boundaries together. #ServiceDesign #WorldDesignCapital