Heidi

Introducing Heidi II. It’s the agentic layer built for how clinical work runs, carrying the work across your calendar, inbox, and portal. Watch the video to see what’s in store. Deep dive in 🧵

RT @TomkeyKong: Today we launch Heidi II. It is a clinical grade computer using agent, built from the ground up for safety and security in healthcare. Our first act was solving the clinical note. Notes alone cannot carry a clinic. Heidi II introduces five capabilities that allow us to complete the work that the visit starts: - A new Home that opens on your day, with context and patients already loaded. - Agents that help carry out work across the portals and systems you still navigate by hand. - Computer use that lets Heidi safely use your keyboard and mouse with healthcare guardrails to integrate with any system to complete a task - Memory that recalls your preferences and ways of working. - Peer-reviewed research from the likes of New England Journal of Medicine, Wiley, Cochrane and more. Imagine it's the end of a clinic for Maya, a primary care doctor in Sydney. Twenty-three sessions. Notes are done. What’s left is every follow-up those visits kicked off. Home opens on her day. She asks Heidi the way she’d ask a registrar: go through today’s sessions and tell me everything I committed to that still isn’t done. Heidi comes back with a plan. She approves it. Nine documents drafted. Referral letters, screening reminders, a callback script. Heidi does the work, Maya reviews and completes it. She tells it once that every pathology request goes to Alex Li at Sunset Clinic, and that sticks in Memory. She saves the whole sweep as a 5:30pm weekday Routine. Next morning, one chart is already prepped with a fever, a widespread rash, and facial swelling three weeks after starting lamotrigine. Maya wants to check whether it could be DRESS and decides to run the RegiSCAR calculator. Heidi surfaces the relevant evidence with citations inline and pulls the score from the record. Maya reviews it, makes the call to start steroids and refers her to hospital. We can finally use this technology to expand capacity in medicine without taking clinical judgment out of clinicians’ hands. Give the computer work back to the computer, you go back to healing. This is our second act. Rolling out today, comment if you want access or our team to reach out.

Medicine has never been short of expertise; it has been short of hours. Now, clinicians can focus completely on care. The rest is handled by Heidi.

*Heidi II begins rolling out today, in English, with more languages coming soon. Not available in the UK or Europe.

RT @TomkeyKong: Today, Heidi (@tryheidi) is announcing US$340M in new funding: a US$100M Series C led by our very first believer, @blackbirdvc, alongside @phxcrt, @p72vc and @HeadlineVC and a US$240M growth investment from @generalcatalyst's Customer Value Fund. The round values Heidi at US$900M. Five years ago I sat in a hospital cafe in scrubs after a night on call and pitched Blackbird. I worked with so many incredible doctors burdened by the work created from our care. I believed that every clinician would partner with AI, to handle that workload so they could get to the next patient. Where Heidi is today is way beyond what I could have imagined then. Our team has grown to almost 600 people. We’ve supported over 175 million patient visits in some of the world’s leading and most highly regulated healthcare systems. That only comes from an incredibly talented and hard working team driven by the mission to double the world’s healthcare capacity. In this next chapter Heidi is becoming the AI Care Partner I imagined. Handling all the work that a visit creates for every clinician and extending what we can accomplish in a day. Next week we’ll show you what that looks like. It’s what we’ve been building towards since the very beginning.

Today we're announcing a US$100M Series C funding round led by @blackbirdvc and a US$240M growth investment from @generalcatalyst, bringing our total new funding to US$340M. Heidi exists to double the world's capacity for care. Take a look at our journey so far.

Why now? Read more about it:

This investment is fuel for our greatest evolution yet. Launching soon. Get in first 👉

The heaviest part of the day has always lived in the backlog left behind. Something big is coming to take that weight off your desk. Join our waitlist: *Not available in the UK or Europe.

Prescribed viewing for the people keeping healthcare running. Warning: may cause unprecedented feelings of “There’s a better way!”. #ReliefonRepeat

What if work became optional? Carl Byers' view: technology's job is to prevent needless death and disease. Then we focus on the rest. In our final episode of Dr Tom Meets, we turn our eyes to the possibilities of a utopian future:

Are we asking too little of AI in healthcare? In our last episode of Dr Tom Meets, we look at what comes after the efficiency phase and whether the industry is thinking big enough. What do you think healthcare is missing? Listen:

In the short run, GLP-1s might matter more to patients. But in the long run? You'll have to watch for that one. In our last episode of Dr Tom Meets, we dissect hot takes from one of the sharpest minds in the market, Carl Byers, Partner at F-Prime Capital:

85% of global genomics datasets are built on individuals of European ancestry. The world is not 85% genetically European. In episode 5 of Dr Tom Meets, we discuss what genuinely equitable AI in healthcare would require:

According to Maxine Mackintosh, the era of “sparkly innovation joy” in health tech is over and it’s time for products to prove their mettle. We dig into the good, the bad and the work that goes into this new era of tech. Episode 5 Dr Tom Meets:

Who holds more biases: AI or people? We speak to World Health Organization health equity advocate Maxine Mackintosh on AI as a frontier for debiasing medicine. Up next on Dr Tom Meets:

Health tech adoption has always been pushed. But occasionally, something comes along that clinicians actually want to use. AI scribes is one of those moments. We talk about it on episode 5 Dr Tom Meets: