twilio✓

Linda Vivah (Haviv) @lindavivah

"The Agent That Remembers You" an original song 🎶 Ever feel like your agent has amnesia? Let’s break down the types of memory you need to build one that remembers. Shoutout to @twilio for sponsoring this!! An LLM is stateless. The context window is its only memory and it resets every session. To remember you it needs: 🔹 Factual memory: who you are. Name, IDs, account tier. 🔹 Conversation memory: what you talked about, extracted after the conversation. Not the whole transcript. 🔹 Recall: search that brings back only what matters into the next reply. 🔹 Identity resolution: your call and your text land on the same profile. If you ever wanted to give your agent the ability to communicate via text, WhatsApp, or call all with cross-channel memory – you can do it with Twilio's APIs! #TwilioPartner